• Frequently Asked Questions


  • What is Generation Mobile?

    Generation Mobile is the world’s most popular mobile app maker for small businesses.  If you have a small business, Generation Mobile can help you create a beautiful app quickly and inexpensively.  GenM are Apple iTune and Google android Play App Store App Developement and Deployment Professionals.



    Who can use GenM?

    Anyone! 

    Any business or person can use GenM to Deploy an iPhone or Android app.

    GenM is making mobile apps affordable and simple for all businesses.  If you need an   iPhone, iPad, HTML5, and Android app we are your company!   Our platform allows any small business after delivery to the App Store, to simultaneously edit and manage mobile apps online without any programming knowledge needed and see the changes live, immediately.  


    What is an iPhone and Android application?

    An iPhone application is a small computer program that runs on the iPhone. The iPhone can be a powerful marketing platform and GenM takes full advantage of it.

    An Android application is the similar but designed to be downloaded onto Android phones.


    What types of apps can I create with Generation Mobile?

    • iOS apps – that work on Apple devices like iPhones and iPads

    • Android apps – that work on Samsung, Google, HTC, and other devices

    • Mobile websites (HTML5) – that work on almost any device with a mobile browser

    (I’m embarrassed to ask, but what’s an “app?”)

    Once upon a time, a mobile phone just made calls.  Now, only the most basic mobile phones are call-only.  Instead, modern smartphones are powerful mini-computers that can run programs called “apps.” 

    More specifically, apps are those little square pictures you see when you turn on the average smartphone.  Examples include Angry Birds (a game), Gmail (for checking email), Pandora (for streaming music), and WatchESPN (for watching sports).  Basically, apps are what make smartphones “smart.” 

    When your business puts out an app, customers can download it to their smartphone and interact with your business on the go.  They can perform whatever functions you choose, from simple things to looking up your phone number, location, or upcoming events, to more complicated things like submitting orders or sending a message to a customer service rep., or a push notification going out to all your patrons with your App Store Native App.  Yes, App Store Apps are also referred to as Native Apps.

    If I make an app with Generation Mobile, what will the app be able to do?

    We have a huge wealth of powerful features for you to incorporate into your app!  You can view them all here:

    List of features

    Here are some of the highlights:

    • One-Touch Dialing.  Customers can call your business with a single click.

    • Push Notifications.  Send attractive and customized promotions, coupons, and event invites to customers through our advanced push notification system.

    • Loyalty Program.  Reward your regulars.

    • Mobile Shopping Cart.  Customers can submit orders directly through your app.

    • Food Ordering / Mobile Reservations.  If you’ve got a restaurant, you can provide your customers with total convenience.

    • Tell-a-Friend.  Customers can refer their friends through social media.

    • GPS Directions.  To lead people right to your location.

    • Music Player.  If you want to promote your band, your app can become a mobile listening station.

    • Custom Email Forms.  Get customized email messages out quickly.

    • Video.  Make the most of your YouTube channel and import video into your app.

    • Image Galleries.  A photo album of your business.

    • Program Integration.  Your app can work seamlessly with a huge variety of your favorite apps and tools. 

    • And so much more!


    What are GenM Clients having to say about the features and benefits of GenM?

    • "We can update apps instantly with our user panel."
    • " We love Directly Markeing to customers through in-app messages, push notifications."
    • "We have created a social media buzz with the GenM "Tell A Friend" feature."
    • "Our customers appreciate the GPS directions from anywhere to us."
    • "We keep customers informed with business news and deals in our app."
    • "Now we can provide customers with coupons right to their phones."
    • "Our customers can directly contact our business quickly and easily."
    • "Now we can build brand-loyalty and encourage customers to become frequent buyers.""
    • "Wow! Our customers love our mobile app, we can market our business, and make a mobile presence for our business."
    • "Our mobile app packages with GenM is extremely affordable, our best investment to grow our business ever."

    How can a mobile application help your business?

    iPhone and Android phones have taken the world by storm largely because of the applications that users are able to download and use on their phone. They provide instant information and provide customers with a direct way to contact a business from their iPhone or Android device. With our solutions, you can engage, inform, and impress your customers. We also provide solutions that are specifically designed to help build brand loyalty and create frequent buyers for your business with the use of our check in coupon system.

    • They increase revenue.  By making it easy for customers to contact your business, visit your location, hear about promotions, and provide referrals, you can increase your revenue.  Because apps are mobile, your customers can do any of these things from any location, which makes your business more accessible than ever before.

      • Online orders have been found to be up to 25% larger!  This includes orders submitted through apps.  Mobile users also submit orders more frequently.

      • Mobile coupons are redeemed at 10x the rate of print coupons.

      • 70% of people contact a business after a mobile search, but almost half will head to a competing site if the mobile experience is poor

    • They increase customer satisfaction.  Mobile apps, especially those that include l oyalty programs, keep customers happy , which increases customer retention and referral rates .

      • Loyalty programs can increase sales by 20% or more!

    • They increase social media engagement.  By making it easy to post about your business to social media platforms, you make it more likely that a customer will do so.  This can turn customers into brand promoters, and help boost revenue.

      • Push notifications have been found to lead to a 30% increase in social media engagement.

    • They help you compete.  Customers have come to expect mobile interaction from almost every business.  By offering an app or mobile website, you can get ahead of competitors that do not.

      • 20% of quick-service restaurants already have online ordering, and the number is climbing.  Don’t get left behind!

    • They increase operational efficiency.  By letting customers submit orders or customer service requests through your app, you can cut down on phone time for your team members and streamline operations.  You can also track activity more easily and find areas to improve.

      • Some restaurants are now getting a third of online reservations from mobile users.

    • They increase brand loyalty.  Having a direct and regular connection channel to customers deepens the bonds between them and your business, boosting loyalty.  Mobile loyalty programs increase this even further.

    In short, mobile technology is surprisingly powerful and can generate a wealth of opportunities for small businesses.



    How can you build brand-loyalty with GenM?

    OFox is the ideal solution for small businesses looking to create brand loyalty and frequent buyers. We do so by providing small businesses with a mobile application that rewards customers for frequent visits through coupon rewards that are unlocked using our "check in coupon system."


    How does the check in coupon system work?

    When a customer checks in at a business's location, they will receive a reward coupon for the 10th, 25th, 50th, 100th, 500th, and even 1000th check in. This coupon system is completely customizable by the business and can be edited in real time via our clients' user panel.

    These coupons will appear as images on the application and when used, they will be deleted with a push of a button on the user's phone by the employer to ensure a coupon is not used multiple times. This also removes the need for additional equipment to verify the coupon such as barcode scanners or unique coupon codes, allowing a very low start up cost for businesses. This system is extremely simple, cost efficient, and very effective for small businesses to build up brand-loyalty with their customers.


    How much does GenM cost?

    You can view our pricing here: http://www.genm.com/pricing.html

    **It is also $99/year for us to upload your app to the iTunes App Store. Apple requires that every business who creates an app owns their own Apple Developer account, we pay this yearly cost for you, it's included in your plan.


    What's included with every GenM App?

    • Personalized iPhone or Android app solution customized to your business.
    • App submitted personally by our staff to the App Stores.
    • Lifetime support and maintenance of your app.
    • Regular updates and improvements to your app.
    • Powerful CMS account to update your app, instantly.
    • And more...

    How easy is it to use GenM? 

    1. GenM works with you to develope and create your app, preview as we go.
    2. Once live in App Store, edit your apps content and appearance anytime, publish instantly to Your App in the  App Store.


    How long does it take get a mobile application?

    GenM can submit your iPhone app to the iTunes App Store and Android Market within 48 hours from your final approval. I hone apps will require a week minimum for approva by Apple.


    How can I update my iPhone application?

    Need to change content in your app? No problem. Log in to your GenM account, make the change, and your app is instantly updated. Couldn't be easier.


    What happens if Apple rejects my iPhone application?

    GenM works hard to ensure all our applications are accepted. We guarantee your application will be accepted to the iTunes App Store or your money back!


    How do I cancel my account with GenM?

    Please contact your representative directly to cancel your account.


    How did GenM get started?

    GenM started by a group of mobile developers who were tired of seeing businesses pay thousands of dollars for iPhone applications. So we put our heads together and developed a system that allows us to offer iPhone applications at a fraction of the price.


    How do push notifications work with GenM?

    Looking to notify your customers of a sale or event? GenM allows you to send "push notifications" right to your customers iPhones or Android device. Log into your account, enter the information you want to send, and click send! Couldn't be easier.


    I have more questions, what do I do?

    Feel free to contact us for any reason.